Terms & Conditions

Effective Date: 1 October 2026

Welcome to kitchelite.com. These Terms & Conditions govern your access to and use of our website, products, services, and related features. By accessing, browsing, registering on, or purchasing products through kitchelite.com, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

Please read these terms carefully before using our website or placing an order. If you do not agree with any part of these terms, please do not use the website or purchase products from us.

1. About Our Business

kitchelite.com is an online ecommerce store specializing in Kitchen Accessories and related household kitchen products.

Business Name: kitchelite.com
Email: kitchelite72@gmail.com
Business Address: Uttar Barunhat, Barunha, Hasnabad, North 24 Parganas, West Bengal
PIN Code: 743426
Phone: 8514935772
Business Category: Kitchen Accessories
GSTIN: 19DRPPM5233Q1ZT

For questions regarding orders, products, payments, shipping, returns, or other website-related matters, customers may contact us through the contact information provided above.

2. Acceptance of Terms

By using kitchelite.com, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are using the website on behalf of another person or organization, you confirm that you have the authority to accept these Terms & Conditions on their behalf.

These terms apply to all visitors, customers, users, and other individuals who access or use our website.

We may update these Terms & Conditions from time to time. Changes may be made to reflect business practices, legal requirements, website features, or other operational requirements. Updated terms will become effective when posted on the website. Customers are encouraged to review this page periodically.

3. Website Use

You agree to use kitchelite.com only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to our website, systems, or accounts.

• Interfere with the normal operation or security of the website.

• Upload or transmit malicious software, viruses, or harmful code.

• Copy, reproduce, modify, distribute, or exploit website content without permission.

• Use automated systems to collect website information without authorization.

• Provide false or misleading information during registration or checkout.

• Use another person's personal or payment information without authorization.

We reserve the right to restrict, suspend, or terminate access to the website where we reasonably believe that a user has violated these terms or applicable law.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, dimensions, colors, and other information displayed on kitchelite.com are accurate and up to date.

However, minor variations may occur between the product shown on the website and the actual product received. Product colors may also appear slightly different depending on your device, screen settings, lighting, photography, or manufacturing variations.

We reserve the right to correct errors, update product information, modify specifications, or discontinue products without prior notice.

The availability of a product shown on the website does not guarantee that the product will remain available at the time you place an order.

5. Product Usage

Customers are responsible for reading product descriptions, specifications, usage instructions, warnings, and care instructions before using a purchased product.

Kitchen accessories should be used only for their intended purpose and according to applicable manufacturer instructions.

Where a product requires specific handling, cleaning, temperature limitations, storage conditions, or other precautions, customers should follow the instructions supplied with the product.

kitchelite.com is not responsible for damage caused by misuse, improper handling, unauthorized modification, negligence, or use contrary to product instructions.

6. Pricing

All product prices displayed on kitchelite.com are subject to change without prior notice.

We make reasonable efforts to display accurate prices. However, if an obvious pricing or technical error occurs, we reserve the right to correct the price.

If an order has been placed based on an obvious pricing error, we may contact the customer and provide the option to confirm the order at the correct price or cancel the order.

Applicable taxes, delivery charges, or other fees may be displayed separately during checkout where applicable.

7. Orders

Placing an order through kitchelite.com constitutes an offer to purchase the selected products according to these Terms & Conditions.

After placing an order, customers may receive an order confirmation by email, SMS, phone, or another available communication method.

An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to cancel or decline an order in certain circumstances, including product unavailability, pricing errors, suspected fraud, incorrect customer information, delivery limitations, or other legitimate operational reasons.

If an order is cancelled after payment has been received, any eligible refund will be processed through the applicable payment method or according to our refund procedure.

8. Customer Information

Customers are responsible for providing accurate and complete information during checkout.

This may include:

• Full name

• Delivery address

• PIN code

• Mobile number

• Email address

• Billing information

• Payment-related information where required

Customers should carefully review all information before completing an order.

kitchelite.com will not be responsible for delays, failed deliveries, additional delivery attempts, or other issues resulting from incorrect or incomplete information supplied by the customer.

9. Order Verification

For certain orders, particularly cash-on-delivery orders or orders requiring additional verification, we may contact the customer by phone, SMS, email, or other available communication channels.

If an order cannot be verified, we may delay processing or cancel the order where reasonably necessary.

Customers are expected to remain reachable using the contact information provided during checkout.

10. Payment

We may provide different payment options depending on availability, including online payment methods and Cash on Delivery where offered.

Customers agree to provide valid payment information and authorize the applicable payment provider to process the transaction.

Payment information may be processed by third-party payment service providers. Such providers may have their own terms and privacy policies.

kitchelite.com does not knowingly request customers to disclose sensitive payment credentials such as passwords, PINs, or one-time passwords through unofficial channels.

Customers should never share OTPs, card PINs, banking passwords, or similar confidential credentials with anyone claiming to represent the store.

11. Cash on Delivery

Where Cash on Delivery is available, customers agree to pay the applicable order amount at the time of delivery.

COD availability may depend on delivery location, order value, product category, courier service, or other operational conditions.

We may contact customers to verify COD orders before dispatch.

Repeated refusal to accept confirmed orders, providing false delivery information, or misuse of COD services may result in restrictions on future COD orders.

12. Shipping and Delivery

Orders are shipped to serviceable locations supported by our logistics partners.

Estimated delivery timelines may vary depending on destination, courier availability, weather, public holidays, transportation conditions, operational issues, and other circumstances outside our reasonable control.

The delivery estimate displayed during checkout or communicated after ordering is an estimate and should not necessarily be treated as a guaranteed delivery date.

Customers should provide a complete and accessible delivery address and remain available to receive the shipment.

If a parcel cannot be delivered because of an incorrect address, unreachable customer, repeated delivery failure, refusal to accept the parcel, or other customer-related reasons, additional delivery arrangements may apply.

13. Delivery Inspection

Customers are encouraged to inspect the outer packaging when receiving an order.

If a package appears seriously damaged, opened, or tampered with, customers should notify the delivery personnel where possible and contact kitchelite.com promptly.

For damaged, defective, missing, or incorrect products, customers may be required to provide photographs, videos, packaging details, order information, or other reasonable evidence to help us investigate the issue.

14. Returns and Refunds

Returns, replacements, exchanges, and refunds are governed by our applicable Return & Refund Policy.

Eligibility may depend on product category, product condition, reason for return, reporting period, and other conditions stated in the applicable policy.

Products returned may need to be unused, undamaged, complete with original packaging, accessories, tags, manuals, or other included materials, where applicable.

Certain products may not be eligible for return for hygiene, safety, usage, customization, or other legitimate reasons. Customers should review the Return & Refund Policy before placing an order.

Approved refunds will be processed according to the applicable refund procedure and payment method.

15. Cancellation

Customers may request order cancellation before dispatch, subject to our cancellation process.

Once an order has been dispatched or handed over to the courier, cancellation may no longer be possible.

If cancellation is permitted after payment, the eligible amount will be refunded according to our applicable refund procedure.

We may cancel an order where the product is unavailable, payment cannot be verified, customer information is materially incorrect, delivery is unavailable, fraud or misuse is suspected, or another legitimate reason exists.

16. Intellectual Property

All website content, including logos, brand names, graphics, product descriptions, photographs, designs, layouts, text, icons, and other materials displayed on kitchelite.com may be owned by or licensed to us or our respective content providers.

Such content is protected by applicable intellectual property laws.

You may access and use website content for personal and lawful shopping purposes. You may not reproduce, copy, modify, publish, distribute, sell, create derivative works from, or commercially exploit our content without prior written permission.

The kitchelite.com brand name and associated branding may not be used in a way that suggests unauthorized affiliation or endorsement.

17. Third-Party Services

Our website may use third-party service providers for payment processing, shipping, analytics, communication, technology, website functionality, or other business operations.

Third-party providers may operate under their own terms and privacy policies.

We are not responsible for the independent policies, systems, availability, or practices of third-party services beyond our reasonable control.

18. Website Availability

We aim to keep kitchelite.com available and functioning properly. However, uninterrupted availability cannot be guaranteed.

The website may occasionally become unavailable due to maintenance, technical issues, hosting problems, security incidents, updates, network failures, or circumstances beyond our reasonable control.

We may modify, suspend, or discontinue any part of the website without prior notice where reasonably necessary.

19. Limitation of Liability

To the extent permitted by applicable law, kitchelite.com will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the website or products, except where such limitation is not permitted by law.

Nothing in these terms is intended to exclude or restrict any legal rights or protections that cannot lawfully be excluded or restricted.

Customers should use products responsibly and according to their intended purpose and applicable instructions.

20. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, severe weather, fire, epidemics, government restrictions, strikes, transportation disruptions, courier failures, internet or technology outages, civil disturbances, or other unforeseen events.

Where such an event affects an order, we will make reasonable efforts to communicate relevant updates and resume normal service when possible.

21. Privacy

Your use of kitchelite.com is also governed by our Privacy Policy.

We may collect and process information necessary to operate the website, process orders, communicate with customers, provide delivery services, prevent fraud, and comply with applicable legal obligations.

Customers should review our Privacy Policy for further information regarding the collection, use, storage, and protection of personal information.

22. Communication

By providing your contact information during checkout or registration, you agree that we may contact you regarding your order, delivery, payment, account, customer support requests, or other necessary service-related matters.

Where legally permitted and subject to applicable preferences and requirements, we may also communicate information about products, offers, or services.

Customers may contact us using the information provided on the website regarding communication preferences.

23. Prohibited Activities

Users must not use the website to:

• Commit or facilitate unlawful activities.

• Attempt fraudulent transactions.

• Impersonate another individual or business.

• Upload malicious software.

• Attack or interfere with website security.

• Scrape or copy website content without authorization.

• Submit false reviews or misleading information.

• Abuse promotional offers, discounts, refunds, or COD services.

• Engage in activity that could harm the website, business, customers, or service providers.

We reserve the right to take appropriate action where misuse is identified.

24. Customer Reviews and Content

Where the website permits reviews, comments, photographs, or other user-generated content, customers must ensure that submitted content is truthful, lawful, and not misleading.

Users must not submit content that infringes another person's intellectual property, privacy, or other legal rights.

We may remove content that violates applicable rules or appears inappropriate, fraudulent, unlawful, or unrelated to the relevant product or service.

25. Links to Other Websites

Our website may contain links or references to third-party websites or services.

Such links may be provided for convenience. We do not necessarily control or endorse third-party websites.

Customers should review the terms and privacy policies of third-party websites before using them or providing information.

26. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with the website, products, orders, or these terms shall be addressed in accordance with applicable Indian law and the jurisdiction of the competent courts or authorities having lawful jurisdiction over the matter.

27. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent permitted by law, while the remaining provisions shall continue to remain effective.

28. No Waiver

Failure by kitchelite.com to enforce any provision of these terms at any particular time does not mean that we waive our right to enforce that provision in the future.

29. Changes to These Terms

We may revise these Terms & Conditions when necessary to reflect changes in our business, website features, legal requirements, products, services, or operational practices.

The updated version will be published on this page with an updated effective date.

Customers should review this page periodically to remain informed about the current terms.

30. Contact Information

If you have questions about these Terms & Conditions, orders, products, payments, shipping, returns, or other matters relating to kitchelite.com, please contact us.

kitchelite.com
Email: kitchelite72@gmail.com
Phone: 8514935772
Address: Uttar Barunhat, Barunha, Hasnabad, North 24 Parganas, West Bengal
PIN: 743426
Business Category: Kitchen Accessories
GSTIN: 19DRPPM5233Q1ZT

We encourage customers to contact us whenever they require clarification regarding an order or website service. Our goal is to provide clear information and a reliable shopping experience while maintaining fair and transparent ecommerce practices.

31. Customer Acknowledgement

By continuing to use kitchelite.com or placing an order through our website, you acknowledge that you have had an opportunity to read these Terms & Conditions and understand the general rules applicable to your use of our website and purchase of products.

These Terms & Conditions should be read together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable website policies.

If you do not agree with these terms, please discontinue use of the website and do not place an order.

Last Updated: 1 October 2026

kitchelite.com
Kitchen Accessories for Everyday Living