Terms of service

Effective Date: October 1, 2026

Welcome to kitchelite.com. These Terms of Service govern your access to and use of our website, products, services, and related features. By visiting our website, browsing products, placing an order, creating an account, or using any service provided by us, you acknowledge that you have read, understood, and agreed to these Terms of Service.

If you do not agree with any part of these Terms, please do not use our website or services.

1. Business Information

Website: kitchelite.com
Email: kitchelite72@gmail.com
Business Address: Uttar Barunhat, Barunha, Hasnabad, North 24 Parganas, West Bengal
PIN: 743426
Phone: 8514935772
Business Category: Kitchen Accessories
GST Number: 19DRPPM5233Q1ZT

Throughout these Terms, the words “we,” “us,” “our,” and “kitchelite.com” refer to the owner and operator of this online store. The words “you,” “your,” “customer,” or “user” refer to any person accessing or using our website.

2. Acceptance of Terms

By using kitchelite.com, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are using our website on behalf of another person or organization, you confirm that you have the authority to accept these Terms on their behalf.

These Terms apply to all visitors, customers, purchasers, and users of our website.

We may update, modify, or replace these Terms from time to time. Any updated version will be posted on this page with the applicable effective date. Your continued use of the website after changes are posted means that you accept the revised Terms.

3. Website Use

You agree to use kitchelite.com only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website, servers, databases, or systems.

  • Introduce viruses, malware, malicious code, or other harmful material.

  • Copy, reproduce, modify, or distribute website content without permission.

  • Use automated systems to scrape or collect website information without authorization.

  • Interfere with the security, functionality, or normal operation of the website.

  • Submit false, misleading, or inaccurate information.

  • Use another person's personal information without authorization.

We reserve the right to restrict or terminate access to our website where we reasonably believe that a user has violated these Terms or applicable law.

4. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, colors, dimensions, and other information displayed on our website are accurate and current.

However, minor differences may occur because of:

  • Screen and device settings.

  • Lighting conditions in product photography.

  • Manufacturing variations.

  • Changes made by suppliers or manufacturers.

  • Availability of specific colors or designs.

Product images are provided for general representation. The actual product may have minor visual differences from the image displayed on the website.

We reserve the right to correct errors, update product information, or modify product specifications when necessary.

5. Product Availability

All products displayed on kitchelite.com are subject to availability.

A product may become unavailable after you place an order due to inventory limitations, supplier issues, technical errors, or other circumstances. If we cannot fulfill an order because a product is unavailable, we may contact you and provide an appropriate resolution, which may include cancellation and refund where applicable.

We reserve the right to limit quantities purchased by an individual customer or household where reasonably necessary.

6. Prices and Taxes

Product prices displayed on kitchelite.com are shown in Indian Rupees (INR), unless otherwise stated.

We make reasonable efforts to maintain accurate pricing information. However, pricing errors may occasionally occur due to technical problems, human error, supplier changes, or system updates.

If an order has been placed at an incorrect price, we may contact you before processing the order. Where appropriate, you may be given the option to confirm the order at the corrected price or cancel the order.

Applicable taxes, shipping charges, or other charges will be displayed during the relevant stage of the ordering process where applicable.

7. Orders

When you place an order through kitchelite.com, you are making a request to purchase the selected products.

An order is subject to acceptance and availability. We reserve the right to cancel or decline an order in circumstances including:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Suspicious or fraudulent activity.

  • Incorrect customer information.

  • Delivery limitations.

  • Repeated failed delivery attempts.

  • Technical or system errors.

  • Other legitimate business reasons.

If an order is cancelled after payment has been received, any applicable refund will be processed according to our refund policy and the payment method involved.

8. Customer Information

To place an order, you may need to provide information such as your name, phone number, email address, billing address, shipping address, and payment-related information.

You agree that the information you provide must be accurate, complete, and current.

You are responsible for checking your information before submitting an order. Incorrect contact or delivery information may result in delays, failed delivery, or additional delivery-related complications.

We process personal information according to our Privacy Policy.

9. Cash on Delivery

Where Cash on Delivery (COD) is offered, customers may be required to provide a valid phone number and delivery information.

We may contact you to verify a COD order before dispatch. If an order cannot be verified, we may cancel or hold the order.

Customers should accept COD orders only when they genuinely intend to purchase the products ordered.

Repeated refusal of genuine COD deliveries or misuse of COD services may result in restrictions on future COD orders.

10. Payment

Where online payment is available, payments may be processed through third-party payment providers.

We do not directly control the technical systems operated by external payment processors. Payment transactions may therefore be subject to the terms, conditions, and privacy policies of the relevant payment service provider.

You agree not to use unauthorized, fraudulent, stolen, or illegally obtained payment methods.

If a payment fails, is reversed, or is not successfully confirmed, the order may remain unprocessed until valid payment confirmation is received.

11. Shipping and Delivery

We aim to dispatch accepted orders within the applicable processing period communicated on our website.

Delivery times are estimates and may vary depending on destination, courier availability, weather, transportation conditions, holidays, regional restrictions, or other circumstances beyond our reasonable control.

We are not responsible for delays caused by circumstances outside our reasonable control.

Customers should provide a complete and accurate shipping address and a reachable phone number to help ensure successful delivery.

If a shipment is returned because of an incorrect address, customer unavailability, refusal to accept delivery, or repeated failed delivery attempts, additional action may be required before a replacement shipment can be arranged.

Please refer to our Shipping Policy for more detailed information.

12. Returns, Refunds, and Exchanges

Returns, refunds, replacements, and exchanges are subject to our applicable Return & Refund Policy.

Customers should review the relevant policy before placing an order.

If a product arrives damaged, defective, incorrect, or otherwise qualifies for a return under our policy, customers may be required to provide photographs, videos, packaging information, order details, or other evidence to help us evaluate the request.

Approval of a return or refund is subject to the applicable eligibility requirements.

Products returned without following the required procedure may not be accepted.

13. Order Cancellation

Customers may request cancellation of an order before dispatch, subject to the status of the order and our applicable cancellation process.

Once an order has been dispatched, cancellation may no longer be possible.

We may cancel an order where necessary because of product availability, payment issues, suspected fraud, incorrect information, delivery restrictions, technical errors, or other legitimate reasons.

Any applicable refund will be handled according to our refund policy.

14. Intellectual Property

All content appearing on kitchelite.com, including logos, brand names, product descriptions, graphics, images, website design, text, icons, layouts, and other materials, may be protected by applicable intellectual property laws.

Unless otherwise stated, such content belongs to or is used by kitchelite.com with appropriate authorization.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.

15. Third-Party Services and Links

Our website may use third-party services for payment processing, shipping, analytics, advertising, technology, or other business functions.

We may also provide links to third-party websites where appropriate. These external websites are operated independently and may have their own terms and privacy policies.

We are not responsible for the content, availability, security, or practices of third-party websites or services that we do not control.

16. Reviews and User Content

If our website allows customers to submit reviews, comments, photographs, feedback, or other content, you agree that the information submitted must be lawful, accurate, and not misleading.

You must not submit content that is abusive, defamatory, fraudulent, threatening, discriminatory, obscene, or that infringes another person's rights.

By submitting content, you grant us permission to use, reproduce, display, or publish that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable requirements.

17. Promotions and Discounts

From time to time, kitchelite.com may offer promotional discounts, coupons, special offers, or limited-time campaigns.

Promotional offers may have separate conditions, validity periods, product restrictions, or quantity limitations.

Unless expressly stated otherwise, promotions cannot be combined with other offers.

We reserve the right to correct promotional errors and withdraw or modify offers where reasonably necessary.

18. Disclaimer

We provide the website and its content on an “as available” basis, subject to applicable law.

While we make reasonable efforts to maintain accurate information and reliable website functionality, we do not guarantee that the website will always be uninterrupted, completely error-free, or free from technical issues.

We do not guarantee that every product will remain continuously available or that all website content will always be current.

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded under applicable law.

19. Limitation of Liability

To the extent permitted by applicable law, kitchelite.com shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products, except where such limitation is prohibited by law.

This provision does not exclude liability that cannot legally be excluded or limited.

Where liability cannot be excluded, it will be limited to the extent permitted by applicable law.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold kitchelite.com and its relevant representatives harmless from claims, losses, liabilities, costs, or expenses arising from your unlawful use of the website, violation of these Terms, misuse of products, or infringement of another person's rights.

21. Privacy

Your use of kitchelite.com is also governed by our Privacy Policy.

Our Privacy Policy explains how information may be collected, used, stored, processed, and protected when you interact with our website.

By using our website, you acknowledge that you have reviewed the Privacy Policy.

22. Changes to the Website

We reserve the right to modify, suspend, discontinue, or update any part of the website, including product listings, features, services, pricing, and content.

We may perform maintenance, upgrades, or technical changes that temporarily affect website availability.

We will make reasonable efforts to maintain website functionality but cannot guarantee uninterrupted access at all times.

23. Force Majeure

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond reasonable control.

Such circumstances may include natural disasters, severe weather, fire, flood, epidemic or pandemic-related restrictions, government actions, transportation disruptions, strikes, technical failures, communication failures, or other events beyond reasonable control.

24. Governing Law

These Terms shall be interpreted and governed by the applicable laws of India.

Any dispute arising in connection with these Terms, the website, or purchases made through kitchelite.com shall be subject to the jurisdiction of the appropriate courts having legal jurisdiction over the matter, subject to applicable law.

25. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue to remain effective.

26. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable website policies, constitute the terms governing your use of kitchelite.com and your purchases from our store.

If there is any conflict between these Terms and a specific policy relating to a particular service or transaction, the applicable specific policy may govern that matter to the extent permitted by law.

27. Contact Information

If you have questions about these Terms of Service, an order, product information, or our services, you may contact us using the information below:

kitchelite.com
Email: kitchelite72@gmail.com
Phone: 8514935772
Address: Uttar Barunhat, Barunha, Hasnabad, North 24 Parganas, West Bengal
PIN: 743426
Business Category: Kitchen Accessories
GST No.: 19DRPPM5233Q1ZT

We encourage customers to contact us with genuine questions or concerns so that we can review the matter and provide appropriate assistance.

28. Acknowledgment

By using kitchelite.com or placing an order through our website, you acknowledge that you have read and understood these Terms of Service and agree to comply with them.

These Terms are intended to provide clear information about the rules applicable to the use of our website and purchase of products from our Kitchen Accessories store.

Thank you for choosing kitchelite.com.