Refund policy

Effective Date: October 1, 2026

Welcome to kitchelite.com. We value our customers and aim to provide a smooth, reliable, and satisfactory shopping experience. This Return and Refund Policy explains the conditions under which products purchased from our website may be returned, exchanged, or refunded.

By placing an order on kitchelite.com, you acknowledge that you have read and understood this policy and agree to the terms described below.

1. About Our Store

Website: kitchelite.com
Business Category: Kitchen Accessories
Email: kitchelite72@gmail.com
Phone: 8514935772
Business Address: Uttar Barunhat, Barunha, Hasnabad, North 24 Parganas, West Bengal
PIN Code: 743426
GST No.: 19DRPPM5233Q1ZT

Our goal is to provide useful, practical, and quality kitchen accessories for everyday household needs. We carefully process orders and make reasonable efforts to ensure that the product delivered matches the product description and order placed by the customer.

2. Eligibility for Returns

Customers may request a return when the received product meets one or more of the following conditions:

• The product is damaged when delivered.

• The product is defective or does not function as described.

• The wrong product was delivered.

• The product received is materially different from the product ordered.

• The order contains a missing item.

• The product has another significant issue that was not disclosed in the product description.

Return requests are subject to verification. A product may not be eligible for return if the issue has occurred because of misuse, improper handling, accidental damage, normal wear and tear, or failure to follow the product's instructions.

3. Return Request Period

A customer should contact us as soon as possible after receiving an order if there is a problem with the product.

For damaged, defective, incorrect, or materially different products, customers should contact kitchelite72@gmail.com within 7 days of delivery.

When contacting us, please provide:

1. Order number.

2. Customer name.

3. Registered mobile number or email address.

4. Product name.

5. Description of the problem.

6. Clear photographs of the product.

7. Clear photographs of the packaging, shipping label, and any visible damage.

8. Video evidence where the issue is related to product functionality.

Providing complete information helps us review the request more efficiently.

4. Damaged Products

Customers should inspect the package when it is delivered.

If a product appears damaged, broken, cracked, leaking, or otherwise physically damaged, please take photographs or a video of the package before and after opening it whenever possible.

If the damage appears to have occurred during transportation, the customer should contact us promptly with supporting photographs or video.

After reviewing the evidence, we may offer an appropriate resolution, which may include replacement, exchange, or refund depending on the circumstances and availability of the product.

5. Defective Products

If a product does not work properly or has a manufacturing-related defect, please contact us within the applicable return period.

Our team may request photographs, videos, or other information to understand the issue. For certain products, basic troubleshooting may be suggested before a return is approved.

If the product is confirmed to be defective and eligible for return, we may arrange a replacement or refund according to the circumstances.

A defect caused by improper use, accidental damage, unauthorized modification, incorrect installation, or failure to follow the manufacturer's instructions may not qualify for a refund or replacement.

6. Wrong Product Received

If you receive a product different from the item shown in your order confirmation, please contact us as soon as possible.

Please provide photographs of the product received and the shipping label so that we can verify the order.

If the incorrect product was shipped due to an order-processing error, we may arrange for the correct product to be delivered or provide another suitable resolution after verification.

7. Missing Items

If an order contains multiple products and one or more items are missing, contact us promptly with your order details.

We may review the order packing information and shipping records. If the missing item is confirmed, we may arrange shipment of the missing product or provide an appropriate refund where applicable.

8. Products That May Not Be Eligible for Return

Certain products may not be eligible for return because of their nature, hygiene considerations, usage condition, or other reasonable restrictions.

Examples may include:

• Products that have been used extensively.

• Products damaged after delivery through customer misuse.

• Products modified or altered by the customer.

• Products returned without required accessories or components.

• Products returned without original packaging where packaging is necessary for verification or safe transport.

• Products showing signs of unreasonable use.

• Products damaged because of incorrect handling or storage.

• Products returned after the applicable return period.

Specific return eligibility may also depend on the individual product listing.

9. Change of Mind Returns

A return request based solely on a change of mind, personal preference, or ordering the wrong item may not be accepted unless the relevant product listing specifically states that such returns are available.

Customers are encouraged to carefully review product descriptions, specifications, dimensions, images, colors, quantities, and other information before placing an order.

If a change-of-mind return is accepted, applicable shipping or handling costs may be deducted from the refund where permitted.

10. Product Condition for Return

If a return is approved, the product should generally be returned in a condition suitable for inspection and resale, unless the reason for return is a defect or damage.

Customers should, where possible, include:

• Original product.

• Original packaging.

• Accessories.

• Manuals or instruction materials.

• Tags or labels.

• Any other components supplied with the order.

Customers should package the product securely to prevent additional damage during return transportation.

11. Return Approval Process

Submitting a return request does not automatically mean that the return has been approved.

After receiving the request, kitchelite.com may review the order information, product condition, photographs, videos, delivery details, and other relevant evidence.

If the return is approved, we will provide instructions regarding the next steps.

Customers should not send products to an address without receiving return instructions from us. Unauthorized returns may not be processed.

12. Return Shipping

Where the return is due to an incorrect product shipped by us, a verified manufacturing defect, or damage that occurred before delivery, the applicable return shipping arrangement may be handled by us according to the circumstances.

For other approved returns, including eligible change-of-mind returns where offered, the customer may be responsible for return shipping costs.

The applicable shipping responsibility will be communicated when the return request is reviewed.

13. Refund Eligibility

A refund may be issued when:

• A verified defective product is returned and a replacement is unavailable.

• The wrong product was supplied and an appropriate replacement cannot be provided.

• A product was damaged before delivery and replacement is unavailable.

• An order is cancelled in circumstances where a refund is applicable.

• A return is approved under the terms of the applicable product listing or this policy.

The final refund amount may depend on the condition of the returned product, applicable shipping charges, discounts, promotions, and other circumstances associated with the order.

14. Refund Processing

Once an approved return is received and inspected, we will process the applicable refund.

Refund processing time may vary depending on the payment method, payment provider, banking institution, or other financial service involved.

After we initiate a refund, the amount may require additional business days to appear in the customer's account.

kitchelite.com does not control processing times imposed by banks, payment gateways, card networks, or other financial institutions.

15. Cash on Delivery Orders

For Cash on Delivery (COD) orders, refund arrangements may require additional information from the customer.

Where a refund is approved for a COD order, we may request appropriate bank account or other payment details necessary to process the refund through an available method.

Customers should provide accurate payment information. kitchelite.com is not responsible for delays caused by incorrect or incomplete information supplied by the customer.

16. Exchanges and Replacements

Where appropriate, we may offer a replacement instead of a refund.

A replacement may depend on product availability, inventory, and the nature of the reported issue.

If the exact product is unavailable, we may discuss another available resolution with the customer.

A replacement does not automatically extend the original return period unless we specifically confirm otherwise.

17. Order Cancellation

Customers may contact us regarding order cancellation as soon as possible after placing an order.

Cancellation may not be possible once an order has been processed, packed, dispatched, or handed over to a shipping carrier.

If cancellation is successfully processed before dispatch and payment has already been collected, the applicable refund will be initiated according to the payment method.

For COD orders, cancellation may be subject to order-processing status and other applicable conditions.

18. Refused or Undelivered Orders

Customers are requested to provide accurate delivery information and remain available to receive their orders.

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other customer-related delivery issues, additional shipping or handling costs may apply where permitted.

Any refund for an undelivered or returned shipment will be considered based on the circumstances of the order.

19. Promotional Products and Discounts

Products purchased during promotional campaigns, discounts, special offers, bundle offers, or other promotional events may have specific return conditions.

Where a product-specific return condition differs from the general policy, the applicable condition displayed on the product or offer page may apply.

Customers should review promotional terms before completing a purchase.

20. Incorrect Product Information or Customer Error

Customers are responsible for reviewing their order information before submitting an order.

This includes:

• Product selection.

• Quantity.

• Size or variant where applicable.

• Delivery address.

• Contact number.

• Other information required for successful delivery.

If an issue occurs because incorrect information was supplied by the customer, the return or refund request may be evaluated based on the circumstances.

21. Product Usage and Care

Kitchen accessories should be used according to their intended purpose and any instructions supplied with the product.

Damage caused by misuse, excessive force, improper cleaning, unsuitable storage, exposure to inappropriate temperatures or substances, unauthorized modification, or other improper use may not qualify for a return or refund.

Customers should follow all available product-specific instructions and safety information.

22. Inspection and Verification

To protect customers and the business from fraudulent or incorrect claims, kitchelite.com reserves the right to inspect returned products before approving a final refund or replacement.

Verification may include comparison with order information, product photographs, packaging details, product condition, shipping records, and other relevant information.

Where a return request cannot be verified, we may request additional evidence before making a decision.

23. Refund Deductions

Where legally and contractually applicable, certain amounts may be deducted from a refund, including applicable return shipping, handling, or other non-refundable charges associated with an eligible return.

Any applicable deduction will depend on the circumstances and will be communicated to the customer where relevant.

24. Fraudulent or Abusive Return Requests

We reserve the right to investigate return requests that appear inconsistent with the order history, product condition, delivery information, or available evidence.

Repeated abusive return activity, intentional product damage, false claims, or attempts to obtain refunds without returning eligible products may result in restrictions on future orders or other appropriate action.

This provision is intended to protect customers and maintain a fair shopping environment.

25. Contact Us for Returns and Refunds

For any return, replacement, exchange, or refund-related request, please contact:

kitchelite.com
Email: kitchelite72@gmail.com
Phone: 8514935772
Address: Uttar Barunhat, Barunha, Hasnabad, North 24 Parganas, West Bengal
PIN: 743426
Business: Kitchen Accessories
GST No.: 19DRPPM5233Q1ZT

When contacting us, please mention your order number and provide a clear explanation of the issue.

26. Policy Updates

kitchelite.com may update or modify this Return and Refund Policy from time to time to reflect changes in business practices, products, services, legal requirements, or operational procedures.

The updated policy will be published on this page with the revised effective date.

Customers are encouraged to review this page periodically for the latest information.

27. Final Terms

This Return and Refund Policy is intended to provide clear information about the return and refund process for purchases made through kitchelite.com.

Nothing in this policy is intended to limit any consumer rights or remedies that cannot lawfully be excluded or restricted under applicable law.

Where a specific product listing contains additional return conditions, customers should review those conditions before purchasing.

By purchasing from kitchelite.com, customers agree to follow the applicable return procedure and provide accurate information required to process a return, replacement, or refund request.

We appreciate your trust in kitchelite.com and remain committed to providing a transparent and customer-focused shopping experience.

Thank you for shopping with kitchelite.com.