Privacy policy

Effective Date: October 1, 2026

At kitchelite.com, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit or use our website, place an order, contact us, or otherwise interact with our services.

Business Name: kitchelite.com
Email: kitchelite72@gmail.com
Phone: 8514935772
Business Address: Uttar Barunhat, Barunha, Hasnabad, North 24 Parganas, West Bengal, India
PIN: 743426
Business Category: Kitchen Accessories
GST No.: 19DRPPM5233Q1ZT

By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the website.

1. Information We Collect

When you visit kitchelite.com, we may collect certain information necessary to operate our website, process orders, communicate with customers, and improve our services.

The information we may collect includes:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Mobile or telephone number

  • Order and purchase information

  • Payment-related information

  • Product preferences

  • Customer service communications

  • Information you voluntarily provide through forms or messages

  • Technical information about your device and browser

  • IP address

  • Website usage information

We only seek to collect information that is reasonably necessary for legitimate business purposes.

2. Information Provided During Checkout

When you place an order through our website, we need certain information to process and deliver your purchase.

This may include your name, phone number, email address, delivery address, billing details, selected products, order value, and other information required to complete the transaction.

If you choose Cash on Delivery or another available payment option, we may use your contact information to confirm your order and coordinate delivery.

3. Payment Information

Payments may be processed through third-party payment service providers. Depending on the payment method you select, payment providers may collect and process payment information according to their own privacy policies and terms.

kitchelite.com generally does not need to store complete card numbers, CVV numbers, passwords, or other sensitive payment credentials on its own systems.

You should review the privacy practices of the payment provider you use before submitting payment information.

4. How We Use Your Information

We may use collected information for legitimate business and operational purposes, including:

  • Processing and fulfilling orders

  • Confirming purchases

  • Arranging product delivery

  • Providing customer support

  • Responding to questions and requests

  • Managing returns, refunds, and exchanges

  • Sending order-related communications

  • Maintaining website security

  • Preventing fraudulent or unauthorized activity

  • Improving website functionality

  • Understanding customer interactions with our website

  • Maintaining business records

  • Complying with applicable legal and regulatory requirements

We may also use information to communicate with you about services or promotional activities where permitted by applicable law.

5. Order and Delivery Communications

After you place an order, we may contact you using the phone number, email address, or other contact information provided during checkout.

These communications may include:

  • Order confirmation

  • Order verification

  • Shipping updates

  • Delivery information

  • Payment-related messages

  • Cancellation or refund information

  • Customer support responses

These communications are generally necessary for managing your purchase and are not intended to function as unrelated promotional messages.

6. Marketing Communications

Where legally permitted and where appropriate, we may send information about products, offers, promotions, or other services.

You may choose to stop receiving promotional communications by following the unsubscribe instructions included in the communication or by contacting us directly.

Please note that even if you opt out of promotional communications, we may still send essential transactional messages relating to your orders or customer service requests.

7. Cookies and Similar Technologies

kitchelite.com may use cookies and similar technologies to help operate and improve the website.

Cookies are small data files that may be stored on your device when you visit a website. They can help websites remember preferences, understand visitor activity, maintain sessions, and improve functionality.

Cookies may be used for purposes such as:

  • Website functionality

  • Shopping cart functionality

  • Security

  • Analytics

  • Performance monitoring

  • Remembering preferences

  • Improving user experience

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

8. Website Analytics

We may use analytics or similar technologies to understand how visitors interact with our website.

This may help us understand information such as website traffic, commonly viewed pages, general visitor behavior, device type, and technical performance.

Analytics information is generally used in an aggregated or otherwise useful business format to improve our website and services.

9. Information From Third-Party Services

Our website may rely on third-party services for functions such as payment processing, website hosting, analytics, advertising, shipping, customer communication, or other ecommerce operations.

These third parties may process information according to their own privacy policies.

We encourage customers to review the privacy policies of relevant third-party service providers where appropriate.

10. How We Share Information

We do not intend to sell your personal information as a standalone commercial product.

However, we may share necessary information with trusted service providers or other parties when reasonably required to operate our business.

For example, information may be shared with:

  • Payment processors

  • Shipping and delivery partners

  • Website and hosting providers

  • Technology service providers

  • Analytics providers

  • Customer support service providers

  • Professional advisers

  • Government authorities or regulators where legally required

We aim to limit information shared with third parties to information reasonably necessary for the relevant purpose.

11. Legal Requirements

We may disclose personal information where we believe disclosure is reasonably necessary to comply with applicable laws, regulations, legal processes, court orders, governmental requests, or other lawful obligations.

Information may also be disclosed where necessary to protect the rights, property, security, or legitimate interests of kitchelite.com, our customers, employees, service providers, or others.

12. Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

Security measures may include appropriate technical, administrative, and organizational safeguards.

However, no website, online transaction, or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

13. Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

For example, order and transaction information may need to be retained for customer service, accounting, tax, legal, fraud-prevention, dispute-resolution, and record-keeping purposes.

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

14. Children's Privacy

Our website is intended for general customers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children where such collection is restricted by applicable law.

If a parent or guardian believes that a child has provided personal information to us improperly, they may contact us so that we can review the matter and take appropriate action where required.

15. Your Privacy Choices

Depending on applicable law, you may have certain rights concerning your personal information.

These may include the ability to:

  • Request information about personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion where legally applicable

  • Withdraw certain consents

  • Opt out of certain promotional communications

  • Ask questions about how information is processed

Requests may be subject to applicable legal requirements and reasonable verification procedures.

16. Accuracy of Information

We encourage customers to provide accurate and up-to-date information when placing orders or communicating with us.

If you discover that information associated with your account or order is inaccurate, you may contact us to request an appropriate correction.

We may need to verify your identity before making certain changes to personal information.

17. Third-Party Links

Our website may contain links to third-party websites, services, social media platforms, payment providers, or other external resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

When you leave kitchelite.com and visit an external website, we recommend reviewing that website's privacy policy before providing personal information.

18. Fraud Prevention and Security

We may use personal and transaction information to help identify, investigate, and prevent fraudulent, unauthorized, or potentially harmful activity.

This may include reviewing unusual orders, verifying customer information, or cooperating with payment and delivery partners when appropriate.

These activities are intended to protect customers, the business, and the integrity of our ecommerce operations.

19. Business Transfers

If kitchelite.com is involved in a merger, acquisition, restructuring, sale of assets, or other business transfer, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer would remain subject to applicable legal requirements and appropriate privacy protections.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technologies, legal requirements, or other operational circumstances.

When changes are made, we may update the effective date shown at the beginning of this policy.

We encourage visitors to review this page periodically so they remain informed about how information is handled.

21. Consent

By using kitchelite.com, submitting information through our website, or placing an order, you acknowledge that your information may be processed as described in this Privacy Policy, subject to applicable law.

Where applicable law requires specific consent, we will seek that consent through appropriate means.

22. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

kitchelite.com
Email: kitchelite72@gmail.com
Phone: 8514935772
Address: Uttar Barunhat, Barunha, Hasnabad, North 24 Parganas, West Bengal, India
PIN: 743426
Business Category: Kitchen Accessories
GST No.: 19DRPPM5233Q1ZT

We will make reasonable efforts to review and respond to privacy-related inquiries in accordance with applicable requirements.

23. Final Statement

At kitchelite.com, we understand that privacy is an important part of a trustworthy online shopping experience. We aim to handle customer information responsibly and only use it for legitimate purposes connected with operating our ecommerce business, fulfilling orders, providing customer service, improving our website, maintaining security, and meeting applicable legal obligations.

By maintaining reasonable security practices, limiting unnecessary information sharing, and providing appropriate privacy choices, we seek to provide customers with a transparent and reliable shopping experience.

This Privacy Policy should be read together with any other applicable website policies, including our Terms and Conditions, Shipping Policy, Return and Refund Policy, and other legal notices published on kitchelite.com.